Privacy Policy

1. Introduction

GoodSims Inc. ("GoodSims", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our eSIM services, website, and mobile applications.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and email address
• Password (stored securely using encryption)
• Phone number (optional, for account recovery)
• Language preferences

2.2 Payment Information

When you purchase an eSIM plan, we collect payment information through our secure payment processors. We do not store your full credit card details on our servers. Payment information is processed by third-party payment providers in accordance with PCI DSS standards.

2.3 Device and Technical Information

We automatically collect certain technical information, including:

• Device type, model, and operating system
• Browser type and version
• IP address and approximate location (country-level)
• eSIM activation status and usage data
• Network connectivity information

2.4 Usage Data

We collect information about how you use our services, including:

• eSIM plans purchased and activated
• Data usage statistics (provided by carrier partners)
• Countries and regions where eSIMs are used
• Customer support interactions

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our eSIM services, including activation, management, and customer support
• Account Management: To create and manage your account, process transactions, and send service-related communications
• Communication: To respond to your inquiries, provide customer support, and send important service updates
• Analytics: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Marketing: With your consent, to send promotional communications about our services (you can opt-out at any time)

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Carrier Partners

We share necessary information with our carrier partners to activate and manage your eSIM service. This includes device information, activation requests, and usage data required for service delivery.

4.2 Service Providers

We work with trusted third-party service providers who assist us in operating our services, including:

• Payment processors for transaction handling
• Email service providers for communications
• Cloud hosting providers for data storage
• Analytics services to understand service usage

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety, or that of our users or others.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure password storage using hashing algorithms
• Regular security audits and vulnerability assessments
• Access controls and authentication requirements
• PCI DSS compliance for payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by relevant data protection authorities
• Compliance with applicable data protection regulations
• Regular security assessments of our international operations

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Restriction: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise these rights, please contact us at the information provided in Section 11. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. Types of cookies we use include:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences (e.g., language, dark mode)
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account information is retained while your account is active and for a reasonable period after account closure
• Transaction records are retained for accounting and legal compliance purposes (typically 7 years)
• eSIM activation and usage data is retained for service management and support purposes
• Marketing preferences are retained until you opt-out or withdraw consent

10. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users (for significant changes)
• Displaying a notice on our website or mobile app

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: